Customer Portal
As of February 1, 2024 the Town has implemented a new program for providing e-notices for taxes & utilities. Notifications will still be sent by email, with a link to sign in to a secure website to view your current notice, payment receipts, balances, as well as previous notices (since your e-notice sign-up date)!
Visit https://portal.pilotbutte.ca/ or click here to access the Customer Portal website at anytime.
How to sign-up for e-notices & the Customer Portal:
1. Sign-up for e-notices online or contact the Contact Town Office
To sign up for e-Notices rather than mailed paper notices visit https://pilotbutte.ca/e-billing-registration/ to submit the request or contact the Town office directly.
This will need to be done before registering for a Customer Portal account, otherwise you will receive an “invalid customer number/not recognized” message when trying to register on the Customer Portal.
2. Registering/Accessing your Customer Portal account
After you have requested to sign up for e-notices with the Town (see above for a link to sign-up), next you can register for an account on the Customer Portal website, at https://portal.pilotbutte.ca/ where you will be able to access your notice documents and account balances.
- You can find your Customer Number on your Utility Notice or contact the Town Office to obtain this.
- Your first e-notice email also will also include a link to the Customer Portal to sign-up/access and contain your Customer Number, which is required to register for a Customer Portal account.
- Please note: It will take up to 24 hours after signing up for e-notices through the Town before you can register for a Customer Portal account. If trying to register before that step is completed an error message will display stating “The provided Customer Number was not recognized. Please, try again.”
You’re all set!
When the next e-notice is available, you will receive an email notifying you there is a new document available to view on your Customer Portal, with a link to the Customer Portal website, similar to the sample image below for utility notices. The email also contains brief details of the notice for quick and easy reference- Account number, Bill Amount, Current Balance, Due Date.
You can sign into your Customer Portal account at anytime to view your current or past notices and balances! Click on “Documents” on the left side tabs or on your Roll Number/Account Number shown in blue font on the Dashboard to view all of your notices and receipts.
Customer Portal FAQ:
- To sign up for e-Notices rather than mailed paper notices visit https://pilotbutte.ca/e-billing-registration/ to submit the request.
This will need to be done before registering for a Customer Portal account. - After submitting a request to change from mailed notices and receipts to e-Notices, you will need to create an account in the Customer Portal. See section above “Registering/Accessing Your Customer Portal Account” for information on how to register.
Your first e-Notice email will contain a link to register on the Customer Portal and your Customer Number required for registration. - You’re all set! Your next notice or payment receipt will be sent by email notifying you there is a new document available to view on your Customer Portal, with a link to the website.
If I'm already receiving e-Notice emails, do I still need to register for a Customer Portal account?
You will need to register for a Customer Portal account to view your notices (utility & tax notices and receipts of payment). For utility notices, the notification email will contain your account number and bill amount for quick reference, but to view the full notice you will need to sign in the Customer Portal.
Before the Customer Portal program was implemented, the e-Notice emails included a PDF of the notice. With the Customer Portal program we use as of February 2024, you will receive an email notifying you a document is available to view on your Customer Portal account, similar to SaskPower or SaskEnergy paperless billing email notifications.
No, currently only one email address under the same customer number can register for a Customer Portal account.
Yes! Once logged in, click on the My Login section on the left side. Change the Login Email to the email of your choice.
No, currently only notices as of your sign-up date will be uploaded to view on the Customer Portal. These notices will remain on the account for future viewing/reference. This includes tax notices (current balances and payment receipts as of your sign up date will upload to the Customer Portal but past notices prior to your sign update/2024 will not be available on the Customer Portal- please contact the Town Office to request prior copies.
Balances may take 3-5 business days to update on the Customer Portal after the payment was made due to processing and scheduled system updates.
You can access your Customer Portal on your mobile device. You will need to slide your finger across the screen to adjust the view to see all columns (ie: when trying to view/download utility notices slide your finger from the right to the left side of the screen to show the Download option). There will be future improvements to the program to make it more mobile-friendly for viewing.
