Water & Sewer Utilities
Utilities are billed on a monthly basis at the start of the month, after the month in which the usage occurred, and are due at the end of the billing month. Interest will be charged at the rate of 1.5% per month on unpaid balances.
We encourage new residents to call into the Town Office when moving to town. We will transfer the account and billing into the new owner's name when we receive confirmation of the title change from ISC (Land Titles) using the date of official title transfer. Water service is rarely turned off.
Utility Payment Options
Payments can be made at the town office during regular business hours at 222 Diamond Place by cash, cheque, debit, or through OptionPay (for more information on OptionPay click here), or through your online banking as a bill payment:
- Add Payee
- Search Pilot Butte, Town of
- Choose Tax or Utility depending on which you want to make payments to
- Follow the prompts on your internet banking
- For Utilities use the Account Number noted on the top right of your bill using the first 7 digits (if your Account Number is less than 7 digits and your bank requires a full 7 digits you may put 0’s in front) exclude the following 4 digits.
Receiving your Utility Notice electronically
Residents have the option to receive Utility Notices by regular mail or by e-notice.
The Town would like to encourage residents to sign up for e-notices and e-receipts. By receiving your Utility Notice and/or receipts electronically, the Town saves on the costs of paper, labour and postage and of these postage being the most significant cost. Currently we produce over 9500 pieces of mail annually related to Utility Notices.
Notices and receipts are uploaded to the Customer Portal website where they are stored and can be referenced at anytime and an email notification is sent via the e-mail address provided.
To sign up for e-notices please visit the E-Billing Registration page.